Frequently Asked Questions

Booking VIP darshan is simple: 1) Visit our Temples page, 2) Select your temple, 3) Choose VIP Darshan service, 4) Pick your preferred date and time slot, 5) Enter participant details including Aadhaar numbers, 6) Complete payment via Razorpay, 7) Receive instant confirmation on email and SMS. Your e-ticket will be sent within minutes.

You need valid government ID proof (Aadhaar Card is preferred) for all participants. Some temples require mobile number verification. For VIP darshan, carry a printed or digital copy of your booking confirmation. Foreign nationals may need passport and visa copies.

Yes, cancellations are allowed up to 24 hours before your scheduled darshan. Rescheduling is subject to slot availability. Cancellation charges may apply: 100% refund if cancelled 48+ hours before, 50% refund if cancelled 24-48 hours before, no refund for cancellations within 24 hours.

VIP Darshan offers: 1) Priority entry through separate queue, 2) Reduced waiting time (typically 30 mins vs 3-4 hours), 3) Better viewing time at the sanctum, 4) Air-conditioned waiting areas at some temples. Normal darshan is the regular queue with longer wait times but lower cost.

We recommend arriving 30-45 minutes before your slot time for VIP darshan and 1-2 hours early for normal darshan. This allows time for security checks, depositing belongings, and reaching the queue entrance.

Traditional attire is recommended: Men should wear dhoti, kurta, or formal pants with shirt (no shorts). Women should wear saree, salwar kameez, or fully covered modest clothing. Avoid leather items, shorts, sleeveless tops. Some South Indian temples require men to be bare-chested.

Visit our Pandits page, select your city, choose the puja type (Satyanarayan, Griha Pravesh, etc.), pick your preferred date and time, view available pandits with their ratings and experience, select one, and complete booking. Pandits bring all required samagri (puja materials).

Yes, all pandits on Book My Mandir undergo thorough verification: 1) Identity verification via Aadhaar, 2) Background checks, 3) Credentials and training verification, 4) Previous experience validation, 5) Customer reviews and ratings. We only onboard pandits with minimum 4+ star ratings.

Our all-inclusive pricing covers: 1) Pandit fees for the ceremony, 2) Complete puja samagri (materials), 3) Flowers, fruits, and prasad items, 4) Travel within city limits. No hidden charges. Special items or extended puja duration may incur additional costs mentioned upfront.

Absolutely! We have pandits fluent in Hindi, Sanskrit, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, and more. When booking, select your preferred language and we'll match you with an appropriate pandit.

Duration varies by puja type: Ganesh Puja (1-1.5 hours), Satyanarayan Puja (2-3 hours), Griha Pravesh (3-4 hours), Navgraha Shanti (3-4 hours), Wedding ceremony (4-8 hours). Exact timings are mentioned on each puja page.

Yes, we offer same-day pandit booking in major cities subject to availability. For urgent requirements, contact our customer support and we'll prioritize finding an available pandit. Additional rush charges may apply.

Our trip packages typically include: 1) Accommodation (3-4 star hotels), 2) All transportation (AC bus/train/flight as mentioned), 3) Breakfast and one meal, 4) Temple darshan with priority entry, 5) Experienced tour guide, 6) All permits and entry fees, 7) Travel insurance. Exclusions are clearly listed.

Yes! You can customize: 1) Add/remove destinations, 2) Upgrade accommodation, 3) Choose different transport modes, 4) Extend stay duration, 5) Add personal puja services. Contact us with your requirements and we'll create a custom itinerary.

Group sizes vary: Mini groups (8-15 people) for a personalized experience, Standard groups (20-30 people) for cost-effective travel, Private tours for families/friends. Solo travelers are accommodated in group tours.

Visit our Trips page, select your desired pilgrimage (Char Dham, 12 Jyotirlinga, etc.), choose a departure date, review the itinerary, enter traveler details, and complete payment. Confirmation with full itinerary is sent immediately.

Payment: 25% advance to book, 50% 30 days before, remaining on departure day. Cancellation: Full refund (minus 5% processing) if cancelled 45+ days before, 50% refund 30-45 days before, 25% refund 15-30 days before, no refund within 15 days.

Yes, all products are 100% authentic. Rudraksha beads come with certification, gemstones are lab-certified, idols are made by traditional artisans. We source directly from trusted suppliers and temples. Authenticity certificate provided where applicable.

7-day return policy for most products in unused condition with original packaging. Custom or personalized items are non-returnable. Damaged products can be replaced free of cost. Refund processed within 5-7 business days after return received.

Metro cities: 3-5 business days. Other cities: 5-7 business days. Remote areas: 7-10 business days. Free shipping on orders above ₹499. Express delivery available in select cities for additional charges.

Yes, COD is available for orders up to ₹5,000 in serviceable pin codes. A nominal COD fee of ₹49 applies. For higher value orders, we recommend prepaid payment for faster processing.

Yes! We offer energization (pran pratishtha) services for idols, yantras, and rudraksha. Select the "Energize" option during checkout. Products are blessed with proper vedic mantras by our in-house pandits before shipping.

We accept: Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking (all major banks), UPI (Google Pay, PhonePe, Paytm, BHIM), Wallets (Paytm, MobiKwik), EMI options for orders above ₹3,000. All payments are processed securely via Razorpay.

Absolutely! We use Razorpay, India's leading payment gateway with PCI-DSS compliance. Your card details are never stored on our servers. All transactions are encrypted with 256-bit SSL. 3D Secure verification adds extra protection.

Refunds are processed to the original payment method within 5-7 business days after approval. Card refunds may take 5-10 days to reflect in your statement. UPI and wallet refunds are faster (2-3 days). Bank transfer refunds take 5-7 days.

If payment fails, any deducted amount is automatically refunded within 5-7 business days. If you don't receive the refund, contact your bank first, then reach out to our support with transaction details. We'll help resolve the issue promptly.

Click "Register" on our website, enter your phone number, verify with OTP, set your password, and complete your profile. You can also sign up using Google or email. Account creation unlocks booking history, wishlist, and faster checkout.

Multiple ways to reach us: 1) Email: support@bookmymandir.co.in, 2) WhatsApp: Available on our website, 3) Phone: During business hours, 4) Live Chat: On our website 9 AM - 9 PM. We respond within 24 hours to all queries.

Yes, guest checkout is available for all services. However, we recommend creating an account to: track bookings, save favorite temples/pandits, get personalized recommendations, access exclusive offers, and faster future bookings.

Visit our "Become a Pandit" page, fill the application form with your details, upload credentials and experience proof, complete verification, attend online training, and start receiving bookings. We charge 15-20% commission per booking.